Our expertise
Our service plans
More than a warranty
We stand behind our products by offering unique service plans that suit your actual needs. We are committed to our partnership with our customers and will strive to meet all of your service expectations.
Our service plans keep your products in patient-ready conditions while protecting your investment for up to 10 years. Whether you only need parts, or parts & labor, our highly adaptable plans will give you additional peace of mind.
It is the perfect complement to the Umano Promise.
Our service programs are available to customers in Canada and the United States. Please contact your sales representative to find out what's available in your area.
Service plans designed to give you peace of mind for up to 10 years
Plan
01
The PEACE-OF-MIND™ Parts service plan
You have the team, we take care of the parts.
The PEACE-OF-MIND™ Parts plan was designed to optimize your internal resources and further reduce cost of ownership. Your team handles the maintenance, and we provide all the parts needed, no questions asked! A technical overview during installation and 24/7 technical assistance are provided to ensure your technicians feel confident working with our products.
By combining these highlights, the PEACE-OF-MIND™ Parts plan maintains your equipment fully functional in a simple and effective manner.
Because your team has it under control, you can convert your Superior Warranty into a PEACE-OF-MIND™ Parts plan, at no extra cost.
Key highlights
All benefits of The Umano Promise
- All-inclusive parts protection including damage caused by unintentional negligence or misuse
- Simplified processing to eliminate the administrative burden
- Fixed-cost program covering all parts, no questions asked
- Duration of up to 10 years to protect your investment
Plan
02
The PEACE-OF-MIND™ Parts & Labor service plan
Let us take care of everything
The PEACE-OF-MIND™ Parts & Labor plan provides you with the ultimate all-inclusive and “no-questions-asked” solution. It extends your parts and labor warranty to include all damages from unintentional negligence or misuse.
With the PEACE-OF-MIND™ Parts & Labor plan, we keep your equipment fully functional through a fixed budget and simple processing. We have everything under control to maintain your peace of mind!
Key highlights
All benefits of The Umano Promise
- All-inclusive parts & labor protection including damage caused by unintentional negligence or misuse
- On-site assistance from a certified and trained technical specialist within 72 hours of any service call
- No unexpected fees thanks to a fixed budget and yearly renewal
- Duration of up to 10 years to protect your investment
Plan
0 1
The PEACE-OF-MIND™ Parts service plan
The PEACE-OF-MIND™ Parts plan was designed to optimize your internal resources and further reduce cost of ownership. Your team handles the maintenance, and we provide all the parts needed, no questions asked! A technical overview during installation and 24/7 technical assistance are provided to ensure your technicians feel confident working with our products.
By combining these highlights, the PEACE-OF-MIND™ Parts plan maintains your equipment fully functional in a simple and effective manner.
Because your team has it under control, you can convert your Superior Warranty into a PEACE-OF-MIND™ Parts plan, at no extra cost.
Key highlights
All benefits of The Umano Promise
- All-inclusive parts protection including damage caused by unintentional negligence or misuse
- Simplified processing to eliminate the administrative burden
- Fixed-cost program covering all parts, no questions asked
- Duration of up to 10 years to protect your investment
Plan
0 2
The PEACE-OF-MIND™ Parts & Labor service plan
The PEACE-OF-MIND™ Parts & Labor plan provides you with the ultimate all-inclusive and “no-questions-asked” solution. It extends your parts and labor warranty to include all damages from unintentional negligence or misuse.
With the PEACE-OF-MIND™ Parts & Labor plan, we keep your equipment fully functional through a fixed budget and simple processing. We have everything under control to maintain your peace of mind!
Key highlights
All benefits of The Umano Promise
- All-inclusive parts & labor protection including damage caused by unintentional negligence or misuse
- On-site assistance from a certified and trained technical specialist within 72 hours of any service call
- No unexpected fees thanks to a fixed budget and yearly renewal
- Duration of up to 10 years to protect your investment
Service plans add-ons
Reach a new level of customization with meaningful add-ons. You can individually select them or combine them to create a tailored service solution based on your actual needs.
The UmanoTech certification
Become the expert
Given by a qualified UmanoTech, this certification provides technicians with an in-depth understanding of the products.
Preventive maintenance
Protect your investment
Keep your equipment finely tuned with this yearly preventive maintenance service. An extensive bed evaluation and the required calibrations will be performed on-site by a certified UmanoTech.
Back-up units
Extra beds ready for any situation
You can enhance your service plans with one or many backup units to minimize downtime.
Customized service boxes
Parts you might need within reach
Maximize emergency repair turnaround time and reduce costs with our customized, discounted part boxes. Designed by our UmanoTechs and based on your own product configuration, these boxes highly simplify inventory management.
Need more information on our service plans?
Get in touch with your sales representative to build a plan that suits your actual needs.
Headquarters
230 Nilus-Leclerc Blvd.
L'Islet, QC G0R 2C0
CANADA
1 844 409-4030
Lévis Office
470 3e Avenue
Lévis, QC G6W 5M6
CANADA
US Location
11845 Adie Rd.
Maryland Heights, MO 63043
UNITED STATES
Sherbrooke Office
670, Joseph-Louis-Mathieu Rd.
Sherbrooke, J1R 0X3
CANADA
Careers
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